|sla uptime guarantee|
Our uptime guarantee offers a credit to the account holder if our 99.9% guaranteed uptime is not reached. This is based on a monthly payment schedule! If during a 30 day period your uptime is proven to not be within our 99.9% guarantee the account holder must submit a support ticket with appropriate documentation that the guarantee was not met. We will review the documentation and if there is sufficient proof we did not meet our guarantee then the account will be credited the appropriate SLA credit. Please allow a minimum of 15 days to process the SLA credit.
NOTE: Downtime due to scheduled maintenance or short notice maintenance or for reason out of our control this agreement is null and voided. Down time caused by issues created by the client also voids this guarantee.
|uptime guarantee||sla credit|
|less than 99%||100%|